Pikes Peak Community Action Agency is seeking a Program Manager to manage the Transitions To Independence and Save Up to Step Out IDA prgrams.  The ideal candidate will have a bachelor's degree in Social Work, Psychology, Sociology or related field, masters degree preferred; 3 years direct case management experience with low-income and/or culturally diverse groups, and 2 years supervisory experience.  Bilingual English/Spanish preferred.  Send resume and cover letter via email to Bart Givens, Executive Director [email protected] by July 18.


General Purpose: To ensure that the participants in the Transitions to Independence (TIP) and Save Up to Step Out Individual Development Account (IDA) Programs are receiving the support they need to move toward achieving their goals and greater self-sufficiency by overseeing the development, management and supervision of both programs. The Program Manager reports to the Executive Director.

Essential Duties and Responsibilities:
• Supervise intake processes to include recruitment, orientation, eligibility determination and selection;
• Provide supervision to TIP case manager(s) and IDA Program Coordinator and oversee services provided to program participants;
• Maintain a caseload and provide TIP case management services consistent with program needs;
• Monitor the development and implementation of case plans and the assessment process;
• Assist in providing on-going support and guidance and otherwise encourage and facilitate program participants to successfully meet their goals;
• Develop, track and document participant and program outcomes, and evaluate program effectiveness in meeting participant and program goals;
• Maintain records of activities; submit monthly, quarterly and annual reports as required;
• Accurately track client participation and other statistics as required for internal and external reporting and maintain client records;
• Recruit, train and supervise volunteers as required;
• Ensure compliance with all grant, agency, and program procedures, policies and requirements;
• Network and develop partnerships and collaborative relationships with community agencies and organizations related to assisting clients with self-sufficiency and goal achievement (and ensure non-duplication of services).

Required Knowledge, Skills and Abilities:
• Extensive knowledge of case management methods, principles and techniques;
• Considerable knowledge of the behavioral sciences and allied disciplines involved in the evaluation and programming of services for the low-income population;
• Knowledge of client assessment methods and service planning;
• Demonstrated ability to work with culturally, socially and economically diverse populations;
• Ability to develop, implement and supervise program services to achieve positive client and program outcomes;
• Ability to supervise case managers and to create and maintain a team atmosphere and provide leadership in problem solving/decision making;
• Ability to establish and maintain effective and productive working relationships with co-workers and partner agency personnel;
• Confident self-starter with the ability to establish, recognize and envision program and organization-wide goals;
• Understanding of issues of poverty, cultural competency and barriers to self-sufficiency;
• Ability to collect data and prepare reports, statistical and narrative;
• Proficiency with PC computer systems including word processing, data bases and spreadsheets;
• Ability to communicate effectively, both orally and in writing; write clearly and informatively; edit work for spelling and grammar;
• Bilingual (Spanish/English) preferred.

Minimum Education and Experience Requirements:

A Bachelor’s Degree in Social Work, Psychology, Sociology or related field from an accredited college or university, Master’s Degree preferred. Three years direct case management experience with low-income and/or culturally diverse groups, and 2 years supervisory experience; or a combination of education and experience demonstrating competency in professional management, supervisory and organizational skills in the non-profit human services field.

This description is intended to be an accurate reflection of the principal elements of the job and is not intended to be comprehensive. Job responsibilities may include other duties, and may change according to the needs of the programs and agency.

Pikes Peak Community Action Agency is an equal opportunity employer


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Last modified: 08/01/06