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Pikes Peak Community Action Agency is seeking a
Program Manager to manage the Transitions To Independence and Save Up to Step
Out IDA prgrams. The ideal candidate will have a bachelor's degree in Social
Work, Psychology, Sociology or related field, masters degree preferred; 3 years
direct case management experience with low-income and/or culturally diverse
groups, and 2 years supervisory experience. Bilingual English/Spanish
preferred. Send resume and cover letter via email to Bart Givens, Executive
Director [email protected] by July 18.
PIKES PEAK COMMUNITY ACTION AGENCY
PROGRAM MANAGER
General Purpose: To ensure that the participants in the Transitions to
Independence (TIP) and Save Up to Step Out Individual Development Account (IDA)
Programs are receiving the support they need to move toward achieving their
goals and greater self-sufficiency by overseeing the development, management and
supervision of both programs. The Program Manager reports to the Executive
Director.
Essential Duties and Responsibilities:
� Supervise intake processes to include recruitment, orientation, eligibility
determination and selection;
� Provide supervision to TIP case manager(s) and IDA Program Coordinator and
oversee services provided to program participants;
� Maintain a caseload and provide TIP case management services consistent with
program needs;
� Monitor the development and implementation of case plans and the assessment
process;
� Assist in providing on-going support and guidance and otherwise encourage and
facilitate program participants to successfully meet their goals;
� Develop, track and document participant and program outcomes, and evaluate
program effectiveness in meeting participant and program goals;
� Maintain records of activities; submit monthly, quarterly and annual reports
as required;
� Accurately track client participation and other statistics as required for
internal and external reporting and maintain client records;
� Recruit, train and supervise volunteers as required;
� Ensure compliance with all grant, agency, and program procedures, policies and
requirements;
� Network and develop partnerships and collaborative relationships with
community agencies and organizations related to assisting clients with
self-sufficiency and goal achievement (and ensure non-duplication of services).
Required Knowledge, Skills and Abilities:
� Extensive knowledge of case management methods, principles and techniques;
� Considerable knowledge of the behavioral sciences and allied disciplines
involved in the evaluation and programming of services for the low-income
population;
� Knowledge of client assessment methods and service planning;
� Demonstrated ability to work with culturally, socially and economically
diverse populations;
� Ability to develop, implement and supervise program services to achieve
positive client and program outcomes;
� Ability to supervise case managers and to create and maintain a team
atmosphere and provide leadership in problem solving/decision making;
� Ability to establish and maintain effective and productive working
relationships with co-workers and partner agency personnel;
� Confident self-starter with the ability to establish, recognize and envision
program and organization-wide goals;
� Understanding of issues of poverty, cultural competency and barriers to
self-sufficiency;
� Ability to collect data and prepare reports, statistical and narrative;
� Proficiency with PC computer systems including word processing, data bases and
spreadsheets;
� Ability to communicate effectively, both orally and in writing; write clearly
and informatively; edit work for spelling and grammar;
� Bilingual (Spanish/English) preferred.
Minimum Education and Experience Requirements:
A Bachelor�s Degree in Social Work, Psychology, Sociology or related field
from an accredited college or university, Master�s Degree preferred. Three years
direct case management experience with low-income and/or culturally diverse
groups, and 2 years supervisory experience; or a combination of education and
experience demonstrating competency in professional management, supervisory and
organizational skills in the non-profit human services field.
This description is intended to be an accurate reflection of the principal
elements of the job and is not intended to be comprehensive. Job
responsibilities may include other duties, and may change according to the needs
of the programs and agency.
Pikes Peak Community Action Agency is an equal opportunity employer
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