JOB TITLE:                          Human Resources and Operations Manager

REPORT TO:                       Executive Director   

TIME REQUIREMENT:      32 hours per week


SYNOPSIS: Manages administrative functions at TESSA including human resources, facilities, administrative support, equipment, computers, and cash deposits.




·         Responsible for new employee paperwork.

·         Maintenance of personnel files.

·         Responsible for implementation of personnel benefits.

·         Advertise all open positions.  Receive, screen, and file all resumes and applications received.

·         Maintenance of job descriptions.

·         Develop, update, and interpret office policy and procedures related to employment.

·         Responsible for implementing and maintaining approved office policies and procedures.

·         Responsible for maintenance of all confidential employee paperwork.

·         Responsible for providing, or obtaining consultation on employee-related questions/issues.

·         Responsible for providing advice/counsel/coaching to managers regarding personnel-related issues.

·         Responsible for coordinating and tracking all outside trainings that staff attend.



·         Supervises Front Desk staff including employees, volunteers, and interns. Ensures that clients’ needs are addressed and all administrative requests are completed in a timely manner.

·         Ensures adequate coverage of front desk during business hours providing back-up coverage when necessary.



·         Compiles monthly department highlights/program updates report.

·         Prepares Board packets.

·         Schedules and sets up the conference room for board meetings.

·         Responsible for mailing out notices, correspondence, and meeting minutes.

·         Compiles and updates all pertinent member information.

·         Maintains board roster and all other board materials.



·         Perform cash receipts recap and cash deposits.

·         Maintain petty cash



·         Responsible for contracting janitorial, printing, and all other facility related vendor services.

·         Responsible for service and maintenance of office equipment including telephones, voicemail system, cell phones, and pagers.

·         Responsible for building maintenance.

·         Ensures office supplies are maintained at an adequate level.

·         Maintains efficient administrative and personnel related filing systems.

·         Assigns and tracks all access fobs issued and returned.

·         Responsible for fulfilling Colorado and Federal Labor Law posting requirements.

·         Responsible for computer systems including obtaining new equipment, desktops and servers, and coordinating with computer vendors for maintenance of current systems (hard and software).

·         Communicates and follows up on all appropriate maintenance service requests to the Myron Stratton Home. 



·         Identify program development opportunities in accordance with organizational mission, operating philosophy, strategic plan, and best practices.

·         Deliver programs and services in a manner that is respectful and sensitive to the client’s, donors, and/or volunteer’s cultural experience. 

·         Develop multicultural services, programming, and outreach.

·         Prevent, identify, and remove discriminatory barriers in services provided.

·         Provide program reports, e.g. the monthly program highlights, as requested in a comprehensive and timely fashion.

·         Monitor and manage program budgets.



·         Recognize that we hold attitudes and beliefs that can detrimentally influence our perceptions of and interactions with individuals who are diverse from ourselves. 

·         Recognize the importance of multicultural sensitivity, responsiveness to, knowledge of, and understanding about diversity.

·         Apply the principles of multiculturalism and diversity in training and staff development.

·         Apply culturally appropriate skills in all interactions with clients, co-workers, volunteers, partner agencies, and other community members.

·         Use organizational change processes to support culturally informed organizational policies & procedures.



·         Ensure staff and volunteer/intern training and orientation to policies and procedures for owned programs is completed.

·         Establishes and communicates performance expectations.

·         Provide direct, ongoing supervision and support to staff, volunteers, and interns for owned programs.

·         Provides direction, motivates, delegates, and is actively involved in the development of staff and volunteers.  This includes listening, giving feedback, supporting their efforts, and recognizing and rewarding performance.

·         Complete 90-day and yearly employee performance evaluations on all direct reports in a comprehensive and timely fashion.

·         Employ and dismiss departmental staff, volunteers, and interns in accordance with agency personnel policies and program needs.

·         Prevent, identify and/or remove discriminatory barriers in TESSA’s recruitment, hiring, training, retention, career development, promotion, benefits, and pay policies & practices.

·         Champion cultural inclusivity principles and efforts within the organization and its partnerships.



·         Commit to TESSA’s organizational mission, vision, and operating philosophy.

·         Develop, understand, support, and implement organizational initiatives and strategic plans.

·         Responsible for bank deposits.

·         Attend staff and other relevant meetings, trainings, and in-services as assigned

·         Other duties and projects as requested by supervisor



To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

·         Bachelors in related field

·         Two years relevant experience including human resources and supervision.

·         Equivalent combination of education and experience may be considered.

·         Excellent organizational, communication (oral and written), problem solving, listening and interpersonal skills

·         Attention to detail

·         Ability to work well under stressful circumstances and multi-task.

·         Ability to empathize, encourage and guide

·         Knowledgeable and proficient computer skills

·         Valid driver's license and car insurance

·         Must be willing to submit to background checks.

·         Ability to read, write and speak English

·         Fluency in Spanish and/or ASL preferred



·         Ability to sit and concentrate for long periods of time

·         Ability to climb stairs, if necessary

·         Possesses vision sufficient to read and work on a computer

·         Possesses hearing sufficient to communicate on phone and in person

·         Ability to write legibly

·         Ability to lift 50lbs

·         Ability to work long hours, intermittently

·         Ability to tolerate all weather conditions


_______________________              ____________________________                ________

Printed Name                                      Signature                                                         Date


Please send resume to [email protected]